We know you'll often be ordering things you need in a hurry. If we have the products you order in stock - and we usually do - we'll dispatch your order within 1-2 working days. If we are unable to dispatch your order within three business days we will contact you and advise you of the expected dispatch date.
In the unlikely event that your item arrives damaged, or is lost in transit prior to having been delivered to your home/business, let us know within 24 hours, and we will either replace it (if a replacement is available) or issue a refund. We cannot accept responsibility for your parcel once delivery has been made. We send items tracked and non-signature. If you're not home when they call, and they deem it safe to do so, the driver will typically leave your parcel either at your door or close by. Please be aware that if there are no delivery instruction's left on our checkout page your parcel will be left at 'Authority to Leave". If they don't think it safe to leave, they'll leave a card to call.
We accept full responsibility for breakages in transit within New Zealand. If you experience a breakage please hold onto the item and packaging and notify us of the situation.
ONCE YOUR ORDER HAS BEEN SHIPPED YOU ARE NOT ABLE TO CANCEL YOUR ORDER.
If an order is not received or if an item is received and it is either damaged or faulty, a return claim MUST be filed with Tai Tokerau Honey Limited and contact must be made within 24hours of receiving your items including details of your claim.
The following options will be made available:
Replacement: If a replacement is required it will be sent immediately subject to availability, at no charge.
Credit: If a credit is required, the appropriate account will be credited to the amount of the transaction, in the currency at the time of purchase.
Refund: If a refund is required, it will be provided according to the original payment (i.e. if payment was made on Visa, the visa will be credited. If the item was purchased with a Gift Certificate the customer Gift Certificate account will be credited).
Any product you return must be in the same condition you received it and in the original packaging. Please keep the receipt.